Why does the department need to know?

Your complaints and feedback are important as they help improve our services as well as telling us what we are doing well. If you are unable to lodge the complaint, you may nominate someone to act on your behalf.

How can I lodge a complaint or provide other feedback?

  • For website feedback or to make an enquiry, please use the Contact Us form
  • To send a complaint via email, please contact JTSI on complaints.JTSI@jtsi.wa.gov.au
  • You can lodge your feedback or complaint in person at any department office. Alternatively, you may wish to have a form completed on your behalf

What information is needed?

A simple statement telling us the nature of the service/conduct is all that is required. Should further information be needed, the department will contact you.

What will happen then?

Your submission is recorded and investigation process begins.

When should I receive a reply?

We give feedback and complaints a high priority. Within seven days you will be sent an acknowledgement of your feedback or complaint. Your feedback or complaint will be investigated and you will be advised, in writing, of the outcome.

What if I do not receive a reply?

If you do not receive any reply within seven days of lodging your feedback or complaint, please contact the Customer Feedback Coordinator on 1800 911 842 . The Coordinator will immediately follow up on the matter.

What if I do not receive a satisfactory reply?

If you feel the reply is unsatisfactory, you may take the matter up with the department. If after further discussion you remain dissatisfied, you may contact the Western Australian Ombudsman.